Terms of Service

You may use this website only for lawful purposes and in accordance with these Terms. You represent that you are legally capable of entering into a binding agreement in your jurisdiction. You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

We may refuse service, cancel orders, restrict access, or discontinue any part of the website when reasonably necessary, including suspected fraud, misuse, legal violations, pricing errors, inventory issues, or security concerns.

You may not reproduce, duplicate, copy, sell, resell, exploit, reverse engineer, or misuse any portion of the website or services without written permission.

We aim to keep website information accurate and current, but content may occasionally contain errors, omissions, or outdated information. Product images, colors, packaging, descriptions, availability, and specifications may change. The finished product label should be treated as the source of truth for ingredients, serving directions, warnings, and product details.

Products may be available exclusively online and may have limited quantities. We may limit sales by person, household, location, order, or jurisdiction when reasonably necessary. We may modify, discontinue, or replace products without prior notice.

Statements about products are intended for general wellness and educational purposes unless otherwise required by law. Products are not intended to diagnose, treat, cure, or prevent disease. Follow the product label and consult a veterinarian regarding medical conditions, medications, persistent symptoms, or safety concerns.

Prices, discounts, promotions, taxes, shipping charges, and product availability may change. You agree to provide current, complete, and accurate purchase and account information. We may correct pricing or product-information errors and may cancel or refund affected orders.

Payment is processed through third-party payment providers. Your use of those services may also be governed by their terms and privacy practices.

If you enroll in a subscription, you authorize recurring charges at the price, frequency, and terms shown when you subscribe. Clearly state your actual cancellation procedure, renewal timing, price-change process, minimum commitments, and notice requirements here before publishing.

Do not use this clause without confirming that it accurately matches your subscription provider and checkout disclosures.

Shipping estimates are not guarantees unless expressly stated. Delivery may be affected by carrier delays, weather, address errors, customs, inventory, or other events outside our reasonable control.

Your purchases are also governed by our current Shipping Policy and Return Policy. Those policies are incorporated into these Terms by reference. Make sure the published terms here match those policies exactly.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us promptly if you believe your account or payment information has been used without authorization.

The website may use or link to services operated by third parties, including Shopify, payment processors, shipping carriers, subscription providers, analytics providers, and social platforms. We do not control those third parties and are not responsible for their separate content, availability, policies, or practices to the extent permitted by law.

The Qexavo™ name, branding, packaging artwork, website design, text, graphics, photographs, icons, and other original content are owned by or licensed to us and are protected by applicable intellectual-property laws. No license is granted except the limited right to use the website for personal shopping and informational purposes.

If you submit a review, image, comment, suggestion, or other content, you confirm that you have the right to submit it and that it is truthful, lawful, and does not infringe another person’s rights. We may display, reproduce, and moderate submitted content as permitted by law and our published review policy.

Nothing in these Terms is intended to prohibit or penalize honest consumer reviews or lawful criticism.

You may not use the website to violate law, infringe rights, transmit malicious code, collect personal information without authorization, interfere with security, impersonate another person, submit fraudulent orders, scrape the website, or engage in conduct that harms customers, the store, or third parties.

To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that every product will be appropriate for every cat.

Some jurisdictions do not allow certain disclaimers, so portions of this clause may not apply to you.

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, products, or services. Any enforceable limitation should be reviewed by legal counsel for your jurisdiction and business structure.

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights. Have legal counsel tailor this clause before publication.

If any provision of these Terms is found unenforceable, the remaining provisions will remain effective to the extent permitted by law. A failure to enforce a provision does not automatically waive the right to enforce it later.

Replace this paragraph with a clause drafted for your actual business location, customer locations, dispute-resolution process, and applicable law. Do not insert a governing state, arbitration requirement, jury waiver, or class-action waiver without legal review.

We may update these Terms from time to time. The revised effective date will be displayed at the top of the page. Material changes may require additional notice depending on applicable law and the nature of the change.

These Terms, together with the Privacy Policy, Shipping Policy, Return Policy, subscription terms, and any other policies expressly incorporated by reference, form the agreement governing use of this store, subject to rights that cannot be waived under applicable law.