Privacy Policy

We may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, account details, order information, product reviews, customer-support messages, marketing preferences, and other information you choose to submit.

When you use our store, we may also collect device and browser information, IP address, approximate location, page views, referral information, shopping activity, cookie or similar identifiers, advertising interactions, and information about how you interact with our website.

Payment information is generally processed by Shopify and our payment providers rather than stored directly by Qexavo.

We may use personal information to provide and improve our store, process and deliver orders, communicate about purchases, provide customer support, manage accounts or subscriptions, prevent fraud, maintain security, understand website performance, personalize experiences, measure advertising and marketing, request and display product reviews, comply with legal obligations, and protect Qexavo™, our customers, and others.

Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce services such as storefront functionality, checkout, payment-related services, fraud prevention, customer accounts, analytics, and other features we enable.

Information processed through Shopify may also be subject to Shopify’s own privacy notices and applicable service terms.

We use analytics technologies to understand how visitors find, navigate, and use our website. These services may include Google Analytics and Microsoft Clarity.

Depending on configuration and consent choices, analytics providers may process information such as device and browser information, IP address or approximate location, pages viewed, referral information, clicks, scrolling activity, website interactions, and session-level activity. Microsoft Clarity may provide tools such as heatmaps and session recordings that help us identify website usability issues and improve the customer experience.

We may use advertising and social-media technologies, including services provided by Meta and other advertising partners, to measure campaigns, understand whether advertisements lead to website activity, create audiences, limit repetitive advertising, and deliver or measure advertising where permitted.

These technologies may receive information about your device, browser, website activity, advertising interactions, and events such as visiting a page or completing a purchase, subject to applicable consent and privacy controls.

We may use a review service such as Judge.me to collect, manage, verify, and display customer reviews. When you submit a review or related content, the review service and Qexavo™ may process information such as your name or display name, email address, order information used for verification, ratings, written comments, photographs, and other content you choose to provide.

Published reviews may be visible to other visitors according to the choices and settings presented when the review is submitted.

We and our service providers may use cookies, pixels, local storage, software development kits, tags, and similar technologies. These technologies can help keep the store functioning, maintain shopping-cart activity, remember preferences, prevent fraud, understand website usage, measure performance, support analytics, and provide or measure advertising.

Some technologies are necessary for the store to function. Others may depend on your location, consent choices, browser settings, or privacy preferences.

We may disclose personal information to service providers and partners that help us operate Qexavo™, including Shopify, payment providers, fulfillment partners, shipping carriers, analytics providers, advertising platforms, email and marketing providers, review platforms, subscription services when enabled, fraud-prevention services, customer-support providers, and professional advisers.

We may also disclose information when required or permitted by law, to investigate fraud or security issues, to protect rights or safety, in connection with a business transaction, or when you direct or consent to the disclosure.

We do not authorize service providers to use personal information for purposes outside the services they provide to us except as permitted by their applicable terms, your choices, or law.

Qexavo™ does not sell personal information for money. However, some disclosures involving advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws even when no money is exchanged.

Where applicable, you may use the Your Privacy Choices control provided through our storefront to exercise available opt-out rights. We may also honor recognized browser-based privacy signals when required by applicable law and supported by our storefront settings.

If you subscribe to Qexavo™ marketing communications, we may use your email address and related engagement information to send educational content, product information, offers, announcements, or other marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending necessary transactional or customer-service communications related to your orders or account.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including processing and supporting orders, maintaining business and tax records, providing customer service, resolving disputes, preventing fraud, enforcing agreements, and meeting legal obligations.

Retention periods vary depending on the type of information, the services involved, operational needs, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. We also rely on service providers that maintain their own security measures.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use appropriate care when providing information online and protect any account credentials associated with our services.

Depending on where you live and applicable law, you may have rights concerning your personal information. These may include rights to request access, correction, deletion, portability, or information about how personal information is used or disclosed.

You may also have rights to opt out of certain sales, sharing, targeted advertising, or profiling and, where applicable, to appeal a decision concerning a privacy request.

We may need to verify your identity before completing a request. Authorized agents may be required to provide appropriate proof of authority where permitted by law.

Residents of California and certain other U.S. states may have additional rights under applicable consumer privacy laws. Depending on the law and circumstances, these rights may relate to access, correction, deletion, portability, targeted advertising, profiling, or disclosures that qualify as a sale or sharing of personal information.

Where required, we will provide applicable privacy choices and process valid privacy requests without unlawful discrimination for exercising those rights.

Our website may be accessed from outside the United States. Personal information may be processed in the United States or other countries where Qexavo™ or our service providers operate. Those countries may have privacy laws that differ from the laws in your location.

Where required by applicable law, we and our service providers may use appropriate safeguards and consent mechanisms for international processing, cookies, analytics, advertising, and data transfers.

The Qexavo™ store is intended for adults purchasing products for cats and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, contact us so we can review the situation and take appropriate action.

Our website may contain links to or integrations with websites, applications, social platforms, or services operated by third parties. Their privacy and security practices are governed by their own notices and terms. We encourage you to review those policies when interacting with third-party services.

Personal information may be disclosed or transferred as part of a proposed or completed merger, financing, acquisition, reorganization, bankruptcy, sale of assets, investment, or similar business transaction, subject to applicable law.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, legal requirements, or privacy obligations.

When we update this policy, we will revise the Last updated date shown at the top of the page and provide additional notice when required by applicable law.

For questions about this Privacy Policy or to submit a privacy request, contact Qexavo™ using the contact information shown below. Please provide enough information for us to understand your request. We may need to verify your identity before completing certain requests.