Clear Shipping, From Checkout to Delivery

Orders are typically processed within 1–2 business days. Processing does not occur on weekends or U.S. holidays.

We currently ship within the United States. Available destinations will be shown during checkout.

Standard shipping is free on eligible U.S. orders. Any available expedited rates will be shown at checkout.

Free standard shipping is available on U.S. orders.

After shipment, most orders arrive within 3–5 business days. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or service interruptions.

When your order ships, we’ll email you a tracking link. Tracking may take up to 24–48 hours to update after the carrier receives the package.

Please review your shipping address before placing your order. Contact us immediately if a correction is needed.

We cannot guarantee changes after an order begins processing.

Carrier delays may occur because of weather, holidays, high shipping volume, or service interruptions. Tracking information will provide the latest available update.

If tracking has not updated for several business days or your package appears lost, contact us with your order number and tracking information.

If tracking shows that your package was delivered but you cannot find it, check around the delivery location and ask household members or neighbors. If it is still missing, contact the carrier and then contact us with your order number and tracking information.

Contact us promptly if your order arrives damaged. Include your order number and clear photos of the packaging and product.

We’ll review the information and explain the available next steps.

Packages may be returned because of an incorrect address, failed delivery attempts, or carrier restrictions.

Contact us if tracking shows “returned to sender” so we can review the order and available options.

Qexavo™ currently ships within the United States only.

Each subscription order is processed and shipped separately according to the active subscription schedule.

Update your address or subscription details before the next order begins processing.

Preorder and prelaunch items may have different processing or shipping dates. The expected timeline will be shown on the product page or during checkout.

We may update this policy as our shipping services and operations change. The latest version will always appear on this page.