A Clear, Simple Return Policy

You may request a return or refund within 90 days of delivery. Contact us before sending any product back so we can review your request and provide instructions.

Your first Qexavo™ purchase is eligible for our 90-Day Happiness Guarantee. To qualify, requests must be submitted within 90 days of delivery and include the order number and email used at checkout. We may request photos or additional information to review the request.
Opened products may qualify under the 90-Day Happiness Guarantee. Fully consumed products, repeated refund requests, unusually large orders, and suspected misuse may be excluded.

Gift cards, promotional gifts, final-sale items, unauthorized returns, and requests made after 90 days are not eligible unless required by law.

Contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the product and shipping packaging. Eligible orders may receive a replacement or refund.

Contact us before returning an item. Include your order number, the item involved, and the reason for the request.
Approved returns will receive instructions and, when applicable, a return address or shipping label.

For approved returns that are not the result of a Qexavo error, damaged item, defective item, or incorrect item, customers are responsible for return shipping costs. If your order arrived damaged, defective, or incorrect, contact us before returning anything so we can provide the appropriate shipping instructions.

Returned items may be inspected before a refund, exchange, or store credit is approved.
Returns that do not meet the published requirements may be declined, subject to applicable law.

Approved refunds are generally issued to the original payment method.
Processing times vary by payment provider and financial institution. Please allow 3–5 business days for us to process an approved refund.

Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or otherwise covered by law or a published guarantee.

Eligible exchanges depend on product condition and availability. Price differences may apply.
Damaged, defective, or incorrect orders may qualify for a replacement without using the standard exchange process.

Contact us as soon as possible to request a cancellation or address change.
We cannot guarantee changes after an order enters processing or ships.

Each subscription order is treated as a separate purchase. Canceling a subscription does not automatically cancel an order that has already entered processing.

Refunds for bundles, discounts, promotional gifts, or special offers may be adjusted to reflect the value of items kept or not returned.

Your first Qexavo™ purchase is protected by our 90-Day Happiness Guarantee. Submit your request within 90 days of delivery with your order information. Approved refunds are issued to the original payment method.

Qexavo currently ships within the United States only. We do not currently accept international orders or international returns.

Please contact us first so we have an opportunity to review and resolve the issue.
Nothing in this policy limits rights provided by applicable law or your card issuer.

We may update this policy as our products, operations, guarantees, or legal requirements change.
The latest version and last updated date will appear on this page.